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Central California Alliance for Health · 1 month ago

Member Services Representative (Bilingual)

Merced County, CA

Full-time

Hybrid

Entry Level

$24/hr - $27/hr

2+ years exp

Central California Alliance for Health is looking for a temporary Member Services Representative (Bilingual) to assist members and providers primarily by phone. The role involves facilitating non-medical transportation benefits and providing customer service support to improve member health and well-being.

GovernmentHealth CareHealth InsuranceHospital

Responsibilities

Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone

Facilitate and coordinate non-medical transportation benefits for members

Perform other duties as assigned

Qualification

Customer service principlesBilingual Hmong/EnglishMicrosoft WordMicrosoft ExcelConflict resolution techniquesOrganizational skillsAttention to detail

Required

Bilingual Hmong/English

Principles and practices of customer service

Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems

Conflict resolution techniques

Answer telephone calls promptly and minimize delays that may lead to missed calls

Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management

Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers

Utilize a variety of computer systems, including the Alliance systems and external web sites and databases

Demonstrate strong organizational skills and attention to detail

High school diploma or equivalent

Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying