Bruker · 7 hours ago
Support Engineer
Madison, WI
Full-time
Hybrid
New Grad, Entry Level
$28.38/hr - $36.06/hrBruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. The Support Engineer will provide first line technical support to field engineers and customers, maintain spare parts inventory, and conduct training both on-site and in the applications lab. This role requires travel to support field operations and collaboration with engineering and manufacturing teams to resolve hardware and software issues.
ChemicalLife ScienceManufacturingMedical
Responsibilities
Responsible to provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools
Maintain spare parts inventory, applications lab equipment, and provide on-site customer and factory training
Travel as necessary to support field operations and cross train field engineers
Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products
Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field
Provide input and create service bulletins and other technical documentation
Configure computers and peripherals as required
Contribute to the development and delivery of service training classes
Assist in the development and updating of technical maintenance manuals
Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field
Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary
Ability to travel, as necessary to support field operations. Up to 50% travel
Qualification
Required
Ability to work independently and in a team environment
Motivated self-starter
Ability to handle multiple tasks effectively
Excellent customer service skills with the ability to communicate clearly and effectively
High level technical hardware and software skills related to complex instrumentation
Strong competency with complex systems and technology to include electrical/electronics, mechanics, software, and chemistry technology
2- or 4-year degree in electronics, physics, chemistry, related sciences, or equivalent experience
Ability to travel, as necessary to support field operations. Up to 50% travel
Preferred
Military training in technical fields is a plus
Benefits
401(k) with company match
Employee stock purchase plan
Medical and dental plans
Life insurance
Short-term and long-term disability insurance
Employee assistance program
Paid time off including vacation, sick time and holidays
Company
Bruker
Bruker is a manufacturer of analytical and medical instruments covering NMR, ESR, FT-IR, X-RAY spectroscopy.
Founded in 1960
5001-10000 employees
H1B Sponsorship
Bruker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.01BKey Investors
Thomas Weisel Partners
2025-09-03Post Ipo Equity· $582M
2024-05-29Post Ipo Equity· $403.74M
2019-12-12Post Ipo Debt
Leadership Team
Frank Laukien
Chief Executive Officer
Jason Faessler
Senior Vice President Finance
Recent News
2025-12-20
Investor's Business Daily
2025-11-20
Research & Development World
2025-11-19
Company data provided by crunchbase