Store Customer Service Supervisor / Keyholder jobs in United States
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Total Wine & More ยท 3 hours ago

Store Customer Service Supervisor / Keyholder

positionLouisville, KY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$18/hr - $25/hr
date1+ years exp

Total Wine & More is a company focused on delivering best-in-class service in the adult beverage industry. As a Store Customer Service Supervisor, you will support store operations, lead the service team, and ensure outstanding customer service while maintaining compliance with relevant laws and regulations.

E-CommerceFood and BeverageWine And Spirits

Responsibilities

Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
Maintain store safety and cleanliness standards across the store
Perform other duties as assigned

Qualification

Supervisory experienceCustomer service skillsPoint-of-sale systemsInventory management softwareInterpersonal skills

Required

Must be 21 years of age or older
Walk, bend down repeatedly, and be on feet for 8-10 hours a day
Climb ladders and lift 50 lbs. overhead and repeatedly
May be exposed to various outdoor weather conditions throughout the workday

Preferred

High School Diploma or equivalent preferred
1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
Strong interpersonal skills and a team player mindset
Experience resolving customer issues and coaching peers
Familiarity with the point-of-sale systems and inventory management software
Ability to work a flexible schedule as business requires, including evenings and weekends

Benefits

Paid time off
Generous store discounts
Comprehensive health care plans including medical, prescription, dental and vision
401k
College tuition assistance & more!

Company

Total Wine & More

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๐“๐จ๐ญ๐š๐ฅ ๐–๐ข๐ง๐ž & ๐Œ๐จ๐ซ๐ž ๐ข๐ฌ ๐€๐ฆ๐ž๐ซ๐ข๐œ๐šโ€˜๐ฌ ๐–๐ข๐ง๐ž ๐’๐ฎ๐ฉ๐ž๐ซ๐ฌ๐ญ๐จ๐ซ๐žยฎโ€”the countryโ€˜s largest independent retailer of fine wine.
dateFounded in 1991
location
Potomac, Maryland, USA
people-size5001-10000 employees
web-link
https://www.totalwine.com/

Funding

Current Stage
Late Stage

Leadership Team

T
Tom Kooser
Chief Technology Officer
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T
Thomas Trone
Vice President Merchandising
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