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Alight Solutions · 3 hours ago

Strategic Account Executive

Illinois, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$180K/yr - $220K/yr

10+ years exp

Alight Solutions is committed to fostering a workplace that champions people and promotes growth with purpose. The Strategic Account Executive is responsible for managing client relationships and driving revenue retention and growth by understanding client needs and effectively communicating Alight's product offerings.

ConsultingEmployee BenefitsFinanceHuman ResourcesSoftware

No H1B

Responsibilities

The Strategic Account Executive ideally has a background in either Benefits or Leaves and will become a generalist in the entire Alight portfolio

Collaborates with Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to their clients

Retains clients, maintains sustainable relationships, and understands all of our competitors

Ability to generate client demand for Alight product solutions and expansion of Alight services by demonstrating thorough understanding of client needs

Builds the overall commercial strategy and develops overall Alight narrative to communicate and educate clients about Alight’s offerings and advantages over competitors

Drives renewals and executes end to end expansion within customer base

Pursues and develops new opportunities, and expansion opportunities at named accounts

Creates overall client plan that includes account mapping and renewals, retention, and overall strategic plan

Leverages strategic customer relationships to deliver growth across multiple relationships (e.g. HR, IT, Finance, Procurement etc.)

Proactively communicates successes, opportunities, and account direction to internal leadership

Lead high-level discussions at the corporate level of their Accounts

Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management

Collaborates with internal resources (Finance, etc.) to plan at account level pricing strategy, analytics, business review prep & presentation

Demonstrates strong upselling aptitude to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drive client growth

Ensures client satisfaction and continuously monitors ongoing client satisfaction

Provide timely and accurate revenue forecasts and reports to inform management’s strategic decision-making

Serve as a strategic partner/trusted advisor, understanding client needs to identify how client business goals can best be met and exceeded, and showcasing creative-thinking to establish long-term client trust

Develop full understanding of Alight's product suite, features, value proposition, and differentiating traits vs competitive landscape; display comfort in speaking to Alight's offerings and confidence in accurately identifying product and feature sets that will meet and surpass client needs and performance goals

Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn, while achieving client business goals and objectives

Deploy sound bid management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines

Develop collaborative relationships with internal commercial and operational teams, e.g. Sales/Delivery; display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals

Ensures client satisfaction and continuously monitors ongoing client satisfaction

Qualification

Sales/Account ManagementStrategic Sales MethodologyClient Relationship ManagementBenefits KnowledgePresentation SkillsAnalytical SkillsProactive LeadershipCreative Thinking