AWP Safety · 1 month ago
Customer Relations & Accounts Receivable Supervisor
North Canton, OH
Full-time
Onsite
Mid Level
3+ years expAWP Safety is North America’s leading traffic control specialist, committed to ensuring safety for crews and drivers. The Customer Relations & Accounts Receivable Supervisor will lead the Customer Relations team in reducing delinquent accounts and ensuring timely cash applications while collaborating across all levels to meet organizational goals.
Utilities
Responsibilities
Supervise the Customer Relations & Accounts Receivable Account Specialists
Oversee timely and accurate daily cash application
Assign work to review customer receivables and coordinate payment resolution
Communicate with internal and/or external customers and various units regarding collection issues
Collaborate with the Customer Relations team to complete tasks in a timely manner
Reduce the delinquency for assigned accounts to achieve organizational goals
Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
Enlist the efforts of management when necessary to accelerate the collection process
Follow work process to communicate and collaborate with employees at all levels
Establish and maintain effective and cooperative working relationships with customers
Perform training as requested
Conduct performance evaluations according to organization guidelines
Perform other duties and/or special projects as assigned
Qualification
Required
High school diploma or GED required
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem-solving skills
Critical thinking skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Preferred
3-5 years collections experience
Experience with Microsoft Great Plains and D365 software
Company
AWP Safety
AWP Safety® is North America’s leading worksite safety partner, protecting those who build our infrastructure.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Shipman
Chief Revenue Officer (CRO)
Matthew Hunt
Chief Legal Officer
Company data provided by crunchbase