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InteLogix · 1 month ago

Collections Representative - Remote

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $16/hr

InteLogix is a trusted leader in providing innovative solutions and exceptional services. The Collections Representative role involves handling inbound customer calls, managing accounts, and providing excellent customer service while adhering to compliance regulations.

ConsultingCustomer Service

Responsibilities

Handle inbound calls from customers

Taking payments on customer wireless, wireline and connect accounts

Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended

Corrects any deficiencies or oversights as outlined by management and/or quality control

Maintains good public relations

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain good working relationship with assigned supervisors and coworkers

Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test

Assists Managers on special projects

Perform additional duties as required by management

Qualification

Customer serviceCommunication skillsCall Center experienceCollections experienceMathematical skillsComputer/technology savvyEngagement skillsProblem solving

Required

Must be 18 years of age or older

Dedicated workspace free from distractions

Speed Test results required - test yours now by clicking here: Check My Internet Speed

Internet Speed of at least 10 MBPS download and 5 MBPS upload

Superb attendance, so you can be there when our customers need us

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Ability to apply basic mathematical concepts

Excellent communication, both written and oral

High School Diploma or equivalent required