Pendo.io · 11 hours ago
Technical Account Manager
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$98K/yr - $123K/yr
2+ years expPendo.io is a fast-growing startup focused on improving society's experience with software. The Technical Account Manager will drive customer success by providing strategic guidance and technical expertise to ensure customers maximize the value of Pendo’s platform.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareProduct DesignSaaS
Responsibilities
Manage a portfolio of Enterprise US-based customers, ensuring they receive exceptional value from Pendo’s solutions
Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes
Establish strong, influential relationships with senior customer stakeholders and internal teams
Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives
Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully
Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements
Provide mentorship and leadership within the TAM team, sharing knowledge and best practices to elevate overall team performance
Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption
Travel occasionally to visit customers on-site
Qualification
Required
2.5 years of experience in technical account management or a similar role, preferably in a technology-driven or SaaS industry
Strong understanding of software development, API integrations, and other technical concepts; Proficient in CSS, HTML, or similar web technologies
Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives
Experience working with product, engineering, and go-to-market teams (Sales and Customer Success)
Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes
Preferred
A Bachelor's degree or equivalent work experience
A strong understanding of SDKs, mobile frameworks, and mobile architecture
Understanding of Digital Adoption software and in-app guidance
Functional knowledge of Product Feedback software
Technical writing experience
Strong analytical skills and a data-driven mindset
Proven ability to work in a fast-paced, dynamic environment
Knowledge of software product trends, Product Ops, and PLG
Company
Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software.
501-1000 employees
H1B Sponsorship
Pendo.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$579.41MKey Investors
JP MorganThoma BravoB Capital
2025-09-30Debt Financing· $100M
2024-08-13Series Unknown· $9.91M
2021-11-11Secondary Market· $110M
Leadership Team
Todd Olson
CEO / Founder
Jennifer G Kaelin
Chief Financial Officer
Recent News
2025-12-24
Morningstar.com
2025-12-17
Company data provided by crunchbase