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Surescripts · 5 hours ago

Principal Implementation Consultant

Minneapolis, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$139K/yr - $170K/yr

8+ years exp

Surescripts serves the nation through simpler, trusted health intelligence sharing, and they are seeking a Principal Implementation Consultant who will be responsible for driving solution adoption and ensuring measurable outcomes during onboarding. This role requires relationship management, program oversight, and KPI development to deliver a seamless experience from initial engagement through implementation.

Information TechnologyReal TimeSecuritySoftware

Growth Opportunities

No H1B

Responsibilities

Serve as the primary point of contact during onboarding, building strong relationships across business and technical stakeholders

Conduct regular check-ins and reviews to reinforce value, track progress, and maintain executive sponsor engagement

Advocate for customer needs internally, providing actionable feedback to Product, Engineering, and Leadership teams

Own the full implementation lifecycle from pre-sales handoff through onboarding, testing, validation, and value realization

Develop and manage project plans, timelines, and mitigation strategies for adoption challenges, technical issues, or data quality gaps

Lead milestone readouts and produce closeout reports highlighting lessons learned, client impact, and playbook updates

Engage with customers to understand business objectives, use cases, and technical requirements

Translate requirements into actionable solutions, collaborating with Sales, Account Management, Solution Engineering, Product Management, and Business Analysts

Document and communicate requirements to ensure alignment and clarity across stakeholders

Define, track, and report on KPIs such as adoption rates, time-to-value, CSAT/NPS, and expansion revenue

Monitor data outputs against promised value drivers, escalate gaps, and coordinate fixes with internal teams

Collaborate with Data & Analytics to develop customer-specific dashboards when necessary

Support smooth transitions to Account Management for upsell or expansion opportunities

Develop and deliver training and enablement materials (live sessions, documentation, videos) to drive product adoption and self-service

Capture customer insights and relay feedback for ongoing product and process improvement

Partner with cross-functional teams to ensure a seamless customer experience throughout onboarding

Manage the customer pilot lifecycle from AE handoff through implementation, testing, and validation, ensuring pilots deliver promised business value and lead to expansion

Serve as the primary customer contact and coordinate project execution with Sales, Solution Engineering, and Product teams

Track mitigation plans for adoption challenges or technical issues, monitor pilot data outputs, and escalate gaps as needed

Document pilot outcomes and produce closeout reports to support smooth transition for upsell or expansion

Qualification

Implementation consultingProgram managementKPI developmentTechnical relationship managementCustomer successRequirements gatheringProject managementCross-functional collaborationTraining material creationCustomer advocacyCommunication skillsProblem-solving skillsRelationship building