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MVB Bank · 8 hours ago

IT Support Specialist II

Bridgeport, WV

Full-time

Hybrid

Mid Level

4+ years exp

MVB Bank is an innovative financial holding company providing services to individuals and corporate clients. The IT Support Specialist II role focuses on delivering technical support for MVB's technology users, including hardware, software, and network assistance, while ensuring effective communication and training for end-users.

BankingCommercial LendingEmployee BenefitsFinancial ServicesFinTechWealth Management

Responsibilities

Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IAM Services Manager

Install and terminate low voltage communications cables

Proactively report or address potential issues in offices and remote operations

Assist with testing of hardware and software applications

Track support requests in our ticketing system

Identify recurrent issues

Responsible for providing scheduled technical support to MVB locations

Responsible for inventory control of IT equipment

Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder

Ability to travel by air or car to MVB locations and/or supplier sites as needed

In the event of an emergency, the employee holding this position is required to work in accordance with the MVB Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed

Identifies, diagnoses, and resolves Level I and Level II support tickets; document issues and resolutions using Help Desk Software

Provides one-on-one end-user problem resolution on-site and over the phone/remotely

Configuration and Installation of PC desktop hardware, software, and peripherals

Support and Repair of Server Systems and Network Equipment as assigned

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, and network access problems

Package, ship, and receive equipment to/from remote employees

Provide second level support to other Help Desk Support Technicians and Help Desk Staff as needed

Assist with special projects and installations as needed

Deliver technical customer support over the phone and on-site in a help desk environment; identify, troubleshoot and resolve a wide range of technical computer-related problems

Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; work with minimal supervision

Desktop operating systems, various software applications and hardware for PC’s, Peripherals and Printers; principles and theories of network and server systems; Internet technologies; Internet safety, threat prevention and removal; general knowledge of server and network technologies

Qualification

Network systems supportTechnical supportCisco certificationsA+ CertificationNetwork+ CertificationMS OfficeCollaborative interactionCommunication skillsCreative thinkerAttention to detail