DEUTZ Corporation · 11 hours ago
Remote Field Service Technician II
United States
Full-time
Remote
Mid Level
$29/hr - $38/hr
3+ years expDEUTZ Corporation is one of the world’s leading manufacturers of innovative drive systems. The Remote Field Service Technician is responsible for providing expertise in field service troubleshooting, installations, and repair of machinery, ensuring customer satisfaction and adherence to manufacturer requirements.
Machinery
Responsibilities
Travel to customer(s) locations to perform engine and equipment-related repairs
Assist in resolving customer-related issues in a timely manner
Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ
Plan methods and sequence of performing repairs assigned
Pre-order all parts and materials required to perform assigned repairs
Inspect required repairs safely and effectively
Ensure all repairs are completed as assigned and according to manufacturer requirements
Ensure proper cosmetic appearance upon completion of repairs
Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines
Maintain and keep the work area in a clean and safe condition
Communicate with customers in a respectful and honest manner
Match all identified solutions necessary to affect repair
Complete all work orders and time sheets in a timely manner
Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs
Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales
Perform all work in accordance with all established policies and procedures
Assist in the proper filing of warranty claims and customer invoices
Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards
Maintains and cleans service trucks meeting DOT requirements
Other duties as assigned
Qualification
Required
High School Graduate or General Education Degree (GED)
Must be able to maintain DOT medical card status
Must have a valid driver's license and be insurable by the company
3 - 4+ years as shop technician experience or 1 - 2+ years as a field service technician
Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred
Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines
Ability to work with minimal supervision
Meet all local/state and company requirements to operate a company-assigned service vehicle
Excellent communication skills (writing, speaking in person, and over the phone)
Proficient in the use of basic computer functions and portable diagnostic tools
Must have your own tools. Key DEUTZ tools will be provided
Preferred
Two years of Diesel engine experience
2-5 years of construction equipment repair experience preferred
Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel
Certification/Training in heavy equipment and diesel engine repairs preferred
Company
DEUTZ Corporation
For more than 160 years, DEUTZ engines have supplied customized, cost-effective power to a broad array of machine types and market segments.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christoph Scholtes
Chief Technology Officer
JOSE IGNACIO GARCIA CORNEJO
Chief Operating Officer- COO
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