Director Application Support Engineering jobs in United States
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The Depository Trust & Clearing Corporation (DTCC) · 6 hours ago

Director Application Support Engineering

positionJersey City, NJ
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

The Depository Trust & Clearing Corporation (DTCC) is at the forefront of innovation in the financial markets, committed to helping employees grow and succeed. The Director of Application Support Engineering will lead the Observability Center of Excellence, ensuring the reliability and scalability of enterprise applications while driving innovation and continuous improvement.

FinanceFinancial ExchangesFinancial ServicesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Lead and manage onshore and offshore observability engineering teams, ensuring alignment with business goals and technical standards
Approve and oversee JIRA tickets, RITMs, and Change Requests to ensure timely and compliant execution
Make architectural and design decisions for new observability solutions and enhancements
Conduct regular 1:1s with team members to support career development, performance management, and engagement
Provide weekly progress and people management updates to senior leadership
Participate in incident management calls, weekend releases, system upgrades, and off-hours support for Data Center Recovery and Disaster Recovery events
Collaborate with stakeholders to define and manage the annual budget, and secure sponsorship for new initiatives and strategic investments

Qualification

Enterprise-scale observabilityITSM processesManaging distributed teamsBudgetingStrategic planningStakeholder managementCommunication skillsDecision-making skills

Required

Minimum of 8 years of related experience
Proven experience in leading enterprise-scale observability or application support functions
Strong understanding of ITSM processes, including change, incident, and request management
Demonstrated ability to lead distributed teams and manage complex technical programs
Excellent communication, stakeholder management, and decision-making skills
Experience with budgeting, strategic planning, and executive reporting

Preferred

Bachelor's degree preferred or equivalent experience

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Company

The Depository Trust & Clearing Corporation (DTCC)

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With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
dateFounded in 1999
location
New York, New York, USA
people-size5001-10000 employees
web-link
http://www.dtcc.com/

H1B Sponsorship

The Depository Trust & Clearing Corporation (DTCC) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (88)
2024 (59)
2023 (74)
2022 (84)
2021 (36)
2020 (77)

Funding

Current Stage
Late Stage

Leadership Team

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Frank La Salla
President, CEO and Director of DTCC
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E
Edward Cortes
Executive Director
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Company data provided by crunchbase