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Asset Living · 3 hours ago

Regional Manager

Orlando, FL

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Asset Living is a third-party management firm known for fostering thriving communities across the United States. The Regional Manager is responsible for overseeing the operations of a housing community portfolio, managing personnel, financials, and ensuring compliance with company policies and procedures.

Property Management

Responsibilities

Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff

Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary

Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site

Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department

Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available

Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary

Promote harmony and quality job performance of staff through support and effective leadership

Ensure staff compliance and consistency with Company policies and procedures

Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments

Develop yearly operating budgets/forecasts

Provide monthly written evaluation of income and expense line items that are significantly over budget

Provide Capital improvement suggestions for the future of the site

Monitor all proposals and contracts for large projects at sites and check work in progress

Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis

Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices

Ensure property closeout is completed on time and ownership financial reports are accurate

Develop yearly marketing plan and utilize marketing strategies & systems

Provide marketing strategy to generate rentals or for rent increases

Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

Effectively show, lease, and move in prospective residents

Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis

Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)

Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)

Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)

This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities

Qualification

Personnel ManagementFinancial ManagementStrategic Leasing ManagementCertified Apartment Manager (CAM)Accredited Resident Manager (ARM)Basic Computer SkillsFair Housing LawsOSHA Requirements