PGIM · 1 month ago
Senior Client Services Specialist
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $102K/yr
3+ years expPrudential is a leading financial services institution seeking a dynamic and customer-focused Senior Customer Excellence Specialist for their Group Insurance Customer Excellence Team. This role is crucial for delivering exceptional service experiences to Premier clients by resolving service inquiries and fostering strong client relationships.
Asset Management
Responsibilities
Serve as the designated contact for assigned clients, managing and resolving service inquiries with professionalism and urgency
Build and maintain strong relationships with client representatives, producers, and brokers
Focus on customer experience to deliver the best experience for our customers
Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers
Deliver consistent, high-quality service by adhering to established processes and industry standards
Analyze service trends to identify root causes and recommend proactive solutions
Collaborate cross-functionally to address process gaps and enhance the overall service experience
Provide consultative support for process improvement initiatives
Act as a positive change agent, fostering a culture of continuous improvement and customer-centricity
Manage multiple priorities effectively in a fast-paced, evolving environment
Qualification
Required
3–5 years of experience in customer service or operations, preferably within Group Insurance
Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability
Conduct on-camera calls with clients and brokers, maintaining a professional and polished presence while ensuring clear, effective communication and fostering positive engagement
Ability to solve questions from brokers, clients and distribution partners with minimal guidance
Exceptional time management, organizational, and relationship-building skills
Strong verbal and written communication skills across all organizational levels
Proven skills in positive and effective interaction with challenging customers
High level of flexibility to adapt to the needs of the organization
Ability to drive and manage multiple and changing priorities
Proven ability to resolve complex issues independently and navigate ambiguity
Comfortable working West Coast hours, if required
Preferred
Bachelor's degree preferred; equivalent experience will be considered
Benefits
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
PGIM
PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.
1001-5000 employees
H1B Sponsorship
PGIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (12)
2023 (8)
2022 (8)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jakob Wilhelmus
Director, Thematic Research
Recent News
2026-01-12
2025-12-16
Company data provided by crunchbase