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Spot Freight · 4 hours ago

IT Support Analyst

Indianapolis, IN

Full-time

Onsite

Mid Level

3+ years exp

Spot Freight is a logistics company that provides 24/7 support and values initiative and teamwork. They are seeking an IT Support Analyst to deliver technical support to internal users, manage user workstations, and troubleshoot network issues while maintaining a focus on customer service and problem-solving.

Logistics

No H1B

Responsibilities

Efficiently resolving Windows/Mac hardware and software issues of varying complexity both in-person and remotely

Deployment of PC/Mac workstations, network infrastructure, and audio/video equipment

Troubleshoot network issues using knowledge of TCP/IP, DHCP, DNS, and 802.11 protocols

Maintenance and troubleshooting of network-connected printers and digital signage

Perform root-cause analysis for incidents updating relevant documentation and SOPs upon resolution

Managing incidents and service requests with professional communication through Jira ticketing system

Office 365 administration of users, Exchange mailboxes, and security incidents in Defender via GUI and PowerShell

Managing users, workstations, and groups with Active Directory

Management of PCs using Microsoft Intune and deployment using Windows Autopilot

Incident response using Microsoft Defender and Sentinel One

Administration of GoTo Connect VOIP system

Managing users and access levels in Lenel S2 door access system

Maintain and update documentation for internal and external processes using Confluence

Manage user onboarding and offboarding with accuracy following department SOPs

Drive automation of existing onboarding/offboarding processes

Inventory management of computer hardware and peripherals

Balancing service requests and projects with changing priority (approximately 70% service requests, 30% projects)

Testing and implementation of new hardware and software

Must be willing to travel to other office locations (up to 20%)

Must be willing to work flexible hours as required, including holidays

Qualification

Windows-based hardware supportMicrosoft 365 administrationActive DirectoryNetwork troubleshootingPowerShell scriptingIntune configurationJira ticketing systemCustomer service skillsCommunication skillsAttention to detailTeam player

Required

3 – 5 years of experience supporting Windows-based PCs in an enterprise environment, Microsoft 365 administration, Active Directory, and remote support

3 – 5 years of experience troubleshooting network issues for end-users

3 - 5 years of experience configuring Windows enterprise device management using Intune, SCCM, or similar platforms

Experience with PowerShell scripting

Prior experience with IP phone systems

Prior experience with a ticketing system, Jira Service Management platform is ideal

Attention to detail with ability to create, follow, and improve internal and external documentation

Outstanding communication and customer service skills