GreenThumb Ltd · 1 month ago
Physical Security Operations Center (SOC) Specialist
Mundelein, IL
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expGreen Thumb is seeking a Security Operations Center (SOC) Specialist to maintain the safety and security of their operations. The role involves monitoring and responding to security incidents, conducting investigations, and developing security programs while ensuring compliance with regulatory standards.
AgricultureConsumerFarmingHealth Care
Responsibilities
SOC Specialists provide proactive support to business operations and serve as triage specialists responding to all types of business disrupting events. Must display exceptional quality customer service and communication skills
Ability to handle both common and crisis situations calmly and efficiently
Centrally coordinate and support field response to all disruptions: security incidents, compliance issues, health & life safety events, site & infrastructure issues, and natural disasters
Proactively monitor CCTV cameras and security systems to ensure safety, compliance, and business operations requirements
Continuously monitor the environment, analyze risk, and provide situational awareness to the organization. Performs risk assessments, team member escorts, emergency response and regular remote assessments to identify security and safety hazards and policy violations
Communicates incidents to employees and executive leadership, using clear and concise written and verbal communications
Monitor alarm response for various types of alarms, escalating notifications as necessary and dispatching emergency response as necessary
Provide operational support, maintenance management, and ticket troubleshooting for all security related systems including CCTV, access control, alarms, safes, mobile tracking technologies
Conduct routine alarm testing and remote audits. Update user credentials. Support remote programming and overrides. Maintain daily logs and prepares and provides reports as required
Coordinate all service calls for security related equipment through field response vendor network
Execute incident management protocols and facilitate case management processes for incidents
Partner with our Asset Protection Solutions team to define and implement processes and standard work for the security operations function, including security playbook development, emergency operation plans, and other business continuity plans
Liaise with local law enforcement and other first responders during incidents and provide incident notification during events
Maintain current and applicable training on systems in use in order to provide proper guidance to business operators; accurately maintain control of all equipment and credentials at the SOC
Work with leadership to identify process and quality improvements and productivity and cost reduction opportunities
Qualification
Required
High School Diploma or equivalent
3 or more years of progressively responsible and relevant work experience
Experience using CCTV and alarm monitoring software in coordination with a communications center or Security Operations Center
Demonstrated knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
Ability to effectively communicate verbally or in writing in a clear and concise manner while in stressful situations
Ability to work nights/weekends; flexibility to work all shifts, and willing to assist the team with overtime when needed
Comfortable working with ambiguity
Adapts and thrives in a demanding, fast-paced environment
Operates with a high level of professionalism and integrity, including dealing with confidential information
Possesses a high level of critical thinking
Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
Must pass all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver's license
Must be a minimum of 21 years of age
Must be approved by state badging agency to work in cannabis industry
Preferred
College degree preferred
Experience working in a Dispatch, Emergency Operations Center, Security Operations Center, Call Center preferred
Experience or familiarity with corporate intelligence, military intelligence or government intelligence agencies desired but not needed
Company
GreenThumb Ltd
A national brand, owned locally. GreenThumb is a national franchise business with over 220 branches all over the U.K.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-06-18Acquired
Recent News
globallegalchronicle.com
2025-06-30
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