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Yale New Haven Health · 1 month ago

Clinical Receptionist (M-F 8a-4p)

Stamford, CT

Full-time

Onsite

Entry Level

1+ years exp

Yale New Haven Health is dedicated to providing quality healthcare services. The Clinical Receptionist will coordinate patient care and physician activities, manage appointment schedules, and maintain medical records while ensuring a welcoming environment for patients and visitors.

Health Care

H1B Sponsor Likely

Responsibilities

Maintain appointment schedule template (alterations, deletions, additions). Responsible for communicating schedule changes to the appropriate staff members and physicians/providers

Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient. Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures

Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary. Maintain proper telephone etiquette when speaking with patients/companies and healthcare team

When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures. Track referrals coming into the practice

Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures

Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail. Forwards phones to answering service and notifies answering service about the physicians on-call status

Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures

Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities. Attend and actively participate in staff meetings

Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs

Performs all other related/additional tasks as requested by physicians and/or management. Provide cross coverage as needed

May assist and/or perform chaperone duties for patient medical procedures as needed

Qualification

Administrative healthcare experienceElectronic Medical Records (EMR)Microsoft Office applicationsCustomer service skillsOrganizational skillsMulti-tasking abilityCommunication skillsTeamwork skills

Required

High School degree or equivalent required

1 year of administrative healthcare experience or 2 years of administrative office experience required

Excellent organizational skills required

Excellent communication skills required

Excellent customer service skills required

Excellent teamwork skills required

Ability to multi-task is essential

Working knowledge of Microsoft office applications required

Core philosophy or values consistent with a patient-centered approach to care

Demonstrates professional, appropriate, effective and tactful written communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image

Demonstrates professional, appropriate, effective and tactful verbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image

Demonstrates professional, appropriate, effective and tactful nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image

Preferred

EMR experience

Company

Yale New Haven Health

Glassdoor3.7

Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.

Founded in 1996

New Haven, Connecticut, USA

10001+ employees

https://www.ynhhs.org/

H1B Sponsorship

Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (4)

2021 (6)

2020 (4)