Habasit ยท 1 day ago
Customer Care Representative
Suwanee, GA
Full-time
Onsite
Mid, Senior Level
5+ years expHabasit America is a leader in conveyor and power transmission belting, and they are seeking a Customer Care Representative to assist customers by processing orders, handling quotes, and resolving inquiries. This role is key to ensuring smooth operations and maintaining customer satisfaction in a fast-paced industry.
EnergyIndustrial AutomationManufacturing
Hiring Manager
Namita Rao
Responsibilities
Provide professional, friendly customer assistance and resolve inquiries or complaints
Process customer orders and quotes accurately and on time
Proactively communicate order status, lead times, and delays to customers
Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies
Handle returns, generate RMAs, and process corrective orders when needed
Collaborate with internal teams, including production and shipping, to meet customer needs
Support sales teams by assisting with customer requests and providing updates
Identify opportunities to upsell or offer additional products to customers
Manage relationships with key customer accounts
Maintain thorough knowledge of company products, policies, and procedures
Qualification
Preferred
High Competency with MS Word, Excel, PowerPoint, and CRM Applications
High Competency with customer service inquiries
Bachelor's Degree in Business Administration, Marketing, or a related field
5 years experience in customer service, sales, and/or marketing
2 years experience with ERP software
Benefits
Medical insurance
Dental insurance
Vision insurance
Tuition assistance
Disability insurance
Competitive 401(k) with 100% employer match up to a 6% contribution
Gym membership reimbursement
Generous number of paid time off (PTO) days
A family-like atmosphere where your voice is heard
A sense of accomplishment in your daily work
Opportunities for promotions and career growth
Company
Habasit
Habasit is the light conveyor and power transmission belting manufacturer.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Glassford
Vice president CFO
Recent News
Research and Markets
2025-06-05
2024-01-28
Company data provided by crunchbase