AutoNation · 1 month ago
Loan Counselor II
Irving, TX
Full-time
Hybrid
Mid Level
3+ years expAutoNation is one of the largest automotive retailers in the United States, offering innovative products and exceptional services. The Loan Counselor II role involves resolving and collecting on delinquent customer accounts while interacting with customers and third-party references to negotiate payment arrangements and support the overall servicing strategy.
AutomotiveCustomer ServiceRetail
Responsibilities
Make outbound contact attempts by phone, email, chat, or text to negotiate and secure payment arrangements with delinquent customers
Handle inbound calls from customers regarding payment status, account inquiries, and general servicing questions
Review delinquent accounts for collection efforts and identify opportunities to cure or resolve delinquency
Maintain accurate documentation in the collections system regarding customer interactions, payment arrangements, and status updates
Ensure timely follow-up and tracking of agreed-upon payment terms
Update customer demographic, contact, and employment information
Perform skip-tracing activities to locate customers or vehicles on delinquent accounts
Collaborate with repossession vendors and internal teams to assist in recovery efforts
Escalate high-risk or unresponsive accounts to management as appropriate
Adhere to all internal policies and procedures, including documentation and communication standards
Ensure compliance with FDCPA, UDAAP, and other applicable federal and state collection laws
Maintain production metrics as defined by management, including conversion rates, kept rates, delinquency targets, and net loss goals
Qualification
Required
High school diploma or GED required
Minimum of 3 years of consumer debt collection and skip tracing experience required
Strong negotiation, verbal, and written communication skills
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Knowledge of debt collection laws and best practices
Skilled in the use of loan servicing systems, data sources for skip tracing, and customer service tools
Ability to work independently, manage deadlines, and handle escalated accounts effectively
Preferred
Prior experience in auto finance or consumer financial services preferred
Bilingual (Spanish/English) preferred but not required
Benefits
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
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Company
AutoNation
AutoNation is an automotive retailer that buys and sells a selection of cars for the automotive industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$700M2025-05-21Post Ipo Debt· $700M
1999-04-06IPO
Leadership Team
Thomas Szlosek
Executive Vice President and Chief Financial Officer
Jeff M Parent
Chief Operating Officer
Recent News
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2025-12-18
Maryland Daily Record
2025-12-17
2025-12-11
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