Walmart Canada · 1 month ago
(USA) Senior Manager, Member Relationship Management Strategy
Bentonville, AR
Full-time
Onsite
Senior Level
5+ years expWalmart Canada is seeking a Senior Manager for Membership Strategy & Innovation to enhance Sam’s Club’s long-term membership strategy. This role focuses on member advocacy, data analysis, and cross-functional collaboration to drive membership performance and improve member experience.
DeliveryRetailShopping
Responsibilities
Uncover growth opportunities by analyzing member data, behavioral patterns, and market shifts — translating insights into actionable strategies that influence membership performance
Develop business cases and financial models to evaluate strategic concepts and prioritize investment decisions, ensuring recommendations are grounded in strong analytical rigor
Bring structure to ambiguity, using strategic frameworks and problem-solving methods to clarify complex challenges and guide teams toward aligned solutions
Build measurement frameworks and reporting mechanisms that track membership initiatives, ensuring KPIs, benchmarks, and insights drive continuous improvement and informed decision-making
Lead cross-functional collaboration, partnering with Data & Analytics, Finance, Marketing, Product, and other teams to gather insights, align on objectives, and execute strategic initiatives with clarity and precision
Craft compelling deliverables, preparing clear, concise, and visually polished presentations and narratives for leadership that distill complex analyses into actionable recommendations
Champion member-centricity by embedding the member perspective in strategic planning and ensuring that initiatives deliver meaningful value and experience improvements
Uphold meticulous attention to detail, ensuring analytical outputs, deliverables, and strategic recommendations are accurate, complete, and thoughtfully constructed
Qualification
Required
5–7+ years of experience in corporate strategy, business analysis, consulting, or a related analytical field
Strong financial, analytical, and modeling skills, with the ability to work with large datasets and extract meaningful insights that inform strategic recommendations for senior leadership
Storytelling skills, including experience building leadership-ready slide decks and white papers, that highlight implications, trade-offs, and recommended next steps
Curiosity and a passion for understanding member behavior and improving the member experience
Excellent collaboration skills and the ability to build strong, trusting relationships across teams
A proactive, self-starter mindset with comfort navigating ambiguity and solving complex problems
A strong sense of ownership and pride in your work, paired with exceptional attention to detail and a commitment to delivering high-quality results
Alignment with Walmart values — Service to the Customer, Respect for the Individual, Strive for Excellence, and Act with Integrity
Preferred
You have experience with membership-based business models, loyalty programs, or subscription services
Benefits
Performance-based bonus awards
Other great benefits for a happier mind, body, and wallet
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase