Grant Cardone Enterprises · 1 month ago
Help Desk Technician II
Miami-FTL Area
Full-time
Onsite
Mid Level
3+ years expGrant Cardone Enterprises is a leader in sales training and digital business transformation. They are seeking a Help Desk Technician II to provide hands-on desktop and hardware support, ensuring efficient operation of workstations and user accounts across various platforms.
Professional Training & Coaching
Hiring Manager
Traci Copeland
Responsibilities
Provide Tier II desktop support for Windows and MacOS workstations
Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices
Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance
Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms
Document support actions and resolutions in a structured ticketing system (e.g., Zendesk)
Maintain and update hardware asset inventories and participate in IT refresh rollouts
Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues
Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves
Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.)
Provide technical support during scheduled after-hours events as needed
Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics)
Qualification
Required
Provide Tier II desktop support for Windows and MacOS workstations
Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices
Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance
Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms
Document support actions and resolutions in a structured ticketing system (e.g., Zendesk)
Maintain and update hardware asset inventories and participate in IT refresh rollouts
Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues
Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves
Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.)
Provide technical support during scheduled after-hours events as needed
Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics)
Preferred
3+ years of technical support experience in a Helpdesk or Desktop Support role
Solid working knowledge of Windows 10/11, macOS, and ChromeOS environments
Experience with printers, MFDs, and network printing troubleshooting (both USB and IP-based)
Familiarity with Google Workspace Admin Console (user creation, groups, drive permissions)
Basic experience with Microsoft 365 (Outlook, OneDrive, Teams), Zoom, and web-based collaboration tools
Hands-on experience with hardware repair (RAM upgrades, SSD swaps, peripheral testing)
Exposure to mobile device support, especially iPhones and iPads using an MDM like JAMF is a plus
Clear communicator with ability to explain technical details to non-technical users
Capable of lifting to 30 lbs., running cables, and setting up basic tech hardware
Benefits
Onsite, energetic team environment that values speed, accuracy, and accountability.
Opportunity to work alongside top-performing sales professionals, tech innovators, and business leaders.
Advancement opportunities into Tier III, Systems Admin, or Application Support roles for top performers.
Company
Grant Cardone Enterprises
Here at Grant Cardone Enterprises, it's our mission to reach all 8 billion people on earth to improve their businesses, careers, finances, and relationships.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sharon Hartwell
Chief Executive Officer
Jim Morales, CFA® CMA® FPA™ CSCA™
Chief Financial Officer
Recent News
Business Journals
2022-12-24
2022-03-31
2022-02-19
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