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Softdocs · 6 hours ago

Client Support Technician

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $68K/yr

2+ years exp

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions. The Client Support Technician role involves providing expert support to customers, troubleshooting complex issues, and ensuring a positive customer experience.

EducationGovernmentHigher EducationSecondary EducationSoftware

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide professional, friendly, and timely support for Softdocs products

Communicate clearly and positively to drive case resolution

Document every issue, action, and outcome accurately in the support system

Respond to requests via email, chat, phone, and case management tools

Manage multiple open cases and prioritize effectively in a fast-paced environment

Collaborate with internal teams to resolve complex issues and share knowledge

Interpret application and system logs to troubleshoot functionality

Stay current on product updates and features through training and self-learning

Suggest improvements for internal documentation and support processes

Qualification

Microsoft SQL ServerHTMLCSSJavaScriptServer fundamentalsExplain technical conceptsMultitasking abilityCommunicationProblem-solving mindsetDetail-oriented

Required

Knowledge of Microsoft SQL Server or a comparable database (including DML commands)

Familiarity with HTML, CSS, and JavaScript

Understanding of server and network fundamentals

Excellent written and verbal communication

Strong problem-solving and analytical mindset

Ability to explain technical concepts to non-technical users

Detail-oriented with a focus on documentation accuracy

Comfortable multitasking and working independently in a remote environment

Bachelor's or Associate's degree in Computer Science, Information Systems, or related field — or equivalent experience

2+ years of experience in IT, technical support, or a related technical field

2+ years of customer service or client-facing experience

Benefits

Medical (PPO & HDHP w/ HSA options)

Dental

Vision

401(k)

Disability

$15,000 Life Insurance

Flexible PTO

13 holidays

Paid parental leave

Company

Softdocs

Softdocs provides process automation and document management solutions to education and government.

Founded in 1998

Columbia, South Carolina, USA

51-200 employees

http://softdocs.com

H1B Sponsorship

Softdocs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)