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Liberty Mutual Insurance · 9 hours ago

Large Loss Claim Resolution Specialist, Personal Property

Seattle, WA

Full-time

Onsite

Mid Level

$72K/yr - $113K/yr

Liberty Mutual Insurance is seeking a Large Loss Claim Resolution Specialist to manage, investigate, and resolve complex Property Contents Claims. The role involves inspecting and valuing damaged or lost contents, providing exceptional customer service, and coordinating with various vendors while ensuring compliance with safety standards.

FinanceFinancial ServicesInsurance

Responsibilities

Handles a majority of large loss claims assigned under little supervision

Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity

Performs full on-site inventory inspection and scope of damages and able to communicate such to both policyholders and vendors

Provides quality customer service. Provides insured with policy information to include coverage, limitations, and able to explain settlement effectively

Oversees coordination of contents vendors, some which are third-party —including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensure compliance with contract terms and safety standards

May be asked to perform field assist on files handled by other property departments with in-person inspection and/or policyholder contact when needed

Takes initiative to stay current on personal‑property standards, market trends, and products through continuing education, seminars, and industry publications

Qualification

Property Loss ClaimsNegotiation SkillsCustomer ServiceHomeowner Policy KnowledgeAnalytical SkillsWorkload ManagementInterior Design ExperienceRetail ExperienceInterpersonal SkillsWritten CommunicationOral Communication