ServiceNow · 2 days ago
Staff Product Manager- Agentic AI
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$147K/yr - $258K/yr
6+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and faster. The Staff Product Manager for Agentic AI will lead the evolution of AI-native capabilities on the ServiceNow Platform, focusing on building foundational elements that support automation and complex workflows.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Own the product strategy and roadmap for product area, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, output validation, and administrative experiences
Partner with engineering and design to build robust, scalable platform components that address the unique challenges of the personas you serve
Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of AI across the product portfolio
Influence product teams to adopt frameworks and solutions to ensure long-term success for our customers
Collaborate with Outbound partners to deliver ecosystem-aligned, data-powered solutions to market
Analyze competitive AI platform trends and identify whitespace opportunities to differentiate ServiceNow
Engage deeply with customers in partnership with Research and Outbound Partners to drive adoption, gather feedback, and continuously iterate on the roadmap based on evolving enterprise needs
Prototype and test new AI capabilities with cross-functional teams, translating early learnings into product direction
Champion customer-centric thinking across the organization and be the voice of ServiceNow administrators, developers and implementers
Qualification
Required
Experience with ServiceNow Platform, and have demonstrable experience with Implementing ServiceNow
Experience in building AI solutions using the ServiceNow Platform
Experience working and building for Administrator personas
Strong understanding of the role of data in AI development—labeling, quality, governance, and how it impacts model performance and business outcomes
6+ years of enterprise software product management experience, with at least 5 in SaaS
Lead, manage a high-performing team of product managers, leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results
Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities; proven ability to scale offerings over time
Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision
Proven collaborator with experience driving consensus and execution across engineering, design, sales, and customer success teams
Analytical thinker with strong data literacy; able to connect technical metrics with product strategy and user outcomes
Excellent communicator who can tailor messages to technical and business audiences alike, from LLM practitioners to C-suite stakeholders
Comfortable navigating complexity and ambiguity, with a bias for action and continuous learning
Thought leadership in Generative AI trends, AI safety and ethics, and enterprise AI adoption patterns
Preferred
AI/ML or data platform experience strongly preferred
Ideally hold a current CTA and/or CMA certification
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase