Cisco · 1 month ago
Senior Customer Success Architect
United States
Full-time
Remote
Senior Level
$158K/yr - $201K/yr
6+ years expCisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Senior Customer Success Architect to engage with customers, helping them realize the value of Cilium Enterprise through technical guidance and support, while fostering relationships and conducting workshops.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Help our customers be successful with Cilium Enterprise
Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
Build deep technical relationships with key customer stakeholders and be a trusted advisor
Conduct workshops for customers on our existing and new product capabilities
Leverage your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production
Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure
Have a hunger to learn leading technology and collaborate with world class technical talent
Qualification
Required
Bachelor's + 8 years of experience or Master's + 6 years of experience or equivalent industry experience
3+ years of experience in advanced Kubernetes architectural components and their relationships
3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments to include experience with at least one major cloud provider (AWS, Azure, or GCP)
3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking
Preferred
Knowledge of best practices for operating systems security and their application in cloud-native technologies
Experience embedding monitoring in designed solutions and understanding the pillars of observability
Experience designing enterprise-grade Kubernetes-based systems
Familiarity with automation tools and technologies for repetitive tasks
Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape
Ability to make informed recommendations for cloud-native solutions based on technical and business needs
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
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