Kind Lending | NMLS #3925 · 1 month ago
IT Support Analyst
United States
Full-time
Remote
New Grad, Entry Level
$67K/yr - $67K/yrKind Lending is a growing company focused on providing a positive mortgage experience, seeking an IT Support Analyst to join their IT team. This remote role involves providing technical assistance, troubleshooting issues, and contributing to IT initiatives to enhance the technology experience for employees.
Financial ServicesMortgage
No H1B
Responsibilities
Handle and resolve incoming IT support tickets submitted by employees across the organization using our ticketing platform (ServiceDesk Plus)
Troubleshoot and resolve issues related to hardware, software, Microsoft 365, and device performance
Provide clear, user-friendly explanations and instructions to employees at varying technical levels
Support, configure, and manage Windows and macOS devices using Microsoft Intune
Assist with user communication and coordination for security-related alerts, as directed by the Security Engineer (e.g., Microsoft Defender notifications)
Contribute to IT initiatives involving Microsoft 365, Endpoint Manager, Microsoft Defender, and Entra
Document processes, troubleshooting steps, and user guides to strengthen internal knowledge resources
Qualification
Required
Reliable and service-oriented IT Support Analyst
Experience supporting Windows 10/11, Microsoft 365, and MDM solutions such as Intune
Ability to handle and resolve incoming IT support tickets submitted by employees across the organization using a ticketing platform (ServiceDesk Plus)
Troubleshoot and resolve issues related to hardware, software, Microsoft 365, and device performance
Provide clear, user-friendly explanations and instructions to employees at varying technical levels
Support, configure, and manage Windows and macOS devices using Microsoft Intune
Assist with user communication and coordination for security-related alerts, as directed by the Security Engineer
Contribute to IT initiatives involving Microsoft 365, Endpoint Manager, Microsoft Defender, and Entra
Document processes, troubleshooting steps, and user guides to strengthen internal knowledge resources
Great communication skills—able to explain technical concepts in simple terms
Solid troubleshooting abilities and a methodical, detail-focused approach to problem solving
Ability to work independently in a remote, fast-paced environment while managing multiple priorities
Proactive and resourceful problem solver with strong attention to detail
Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship
Company
Kind Lending | NMLS #3925
Kind Lending is determined to forge a new identity in the wholesale lending and mortgage banking space.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Glenn Stearns
Founder and CEO
Delfino Aguilar
Chief Production Officer
Recent News
2026-01-16
HousingWire.com
2026-01-08
2026-01-06
Company data provided by crunchbase