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Yale New Haven Health · 1 month ago

Program facilitator

New Haven, CT

Full-time

Onsite

Mid Level

3+ years exp

Yale New Haven Health is committed to providing exceptional patient care and values integrity, respect, and compassion. The Clinical Services Facilitator serves as a liaison for patient scheduling and coordination of care in the Heart and Vascular department, ensuring efficient workflows and optimal patient experiences.

Health Care

H1B Sponsor Likely

Responsibilities

Coordinates and supports all tasks related to Heart and Vascular support and patient scheduling

Responds to clinical questions and concerns around the appointment/procedure to ensure that all inpatient and outpatient visits are scheduled appropriately

Facilitates smooth and timely workflow in conjunction with the section coordinator /supervisor to ensure resources are filled to capacity

Ensures all inpatient and outpatient exam requests are scheduled in a timely manner as appropriate for the section

Ensures all procedures are scheduled with optimum customer service

Greets patients using excellent customer service skills and discretion following YNHH and department guidelines

Assists manager/coordinator with regulatory readiness and compliance

Provides information to referring MDs regarding proper exams and CPT codes

Works with manager/coordinator to ensure all Quality Assurance measures are met

Monitors the scheduled exams report for exams that have not been completed or cancelled from the previous day

Qualification

Patient schedulingCPT codingHealthcare applicationsAnalytical abilitiesInterpersonal skillsCritical thinkingCommunication skillsAttention to detailOrganizational skillsSelf-motivationProblem solving

Required

Minimum of three (3) years as a Clinical Services Assistant or equivalent position with direct experience coordinating and facilitating patient appointment scheduling in a healthcare environment

Individual must have computer experience in such applications as Word, Excel, and PowerPoint etc

Individual must have previous experience or education related to Third Party Payor requirements, CPT coding, and medical necessity as it pertains to the Imaging session

Highly developed administrative, communication skills are essential

Excellent interpersonal skills with the ability to effectively communicate with referring physicians, nursing/scheduling professionals, or directly with patients to assess their needs in order to maximize coordination of care

Individual must have critical thinking skills and analytical abilities as it relates to assessment of clinical needs, exam urgency, and appointment sequencing using computer skills to assist with decision support

Problem solving skills to make decisions independently within position guidelines and expectations

Ability to lift 25 pounds

Preferred

Associate degree in Business or Healthcare Sciences / Administration with medical terminology, hospital/clinic or equivalent healthcare experience preferred

Ongoing continuing education related to correct coding and understanding of regulatory compliance is encouraged

Company

Yale New Haven Health

Glassdoor3.7

Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.

Founded in 1996

New Haven, Connecticut, USA

10001+ employees

https://www.ynhhs.org/

H1B Sponsorship

Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (4)

2021 (6)

2020 (4)