The Cigna Group · 1 month ago
Senior Manager, Product Management - Call Routing & Voice Experience
Plano, TX
Full-time
Hybrid
Senior Level
$134K/yr - $223K/yr
5+ years expThe Cigna Group is transforming healthcare through technology and data. As a Senior Manager, Product Management for Call Routing and IVR, you will drive innovation in customer engagement platforms, focusing on creating intuitive and efficient voice solutions.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized
Align product strategy with Evernorth’s goals to deliver measurable business impact, focusing on operational excellence and member engagement
Lead the adoption of modern telephony platforms, cloud-native solutions and AI-driven routing to build resilient, scalable systems
Analyze complex workflows, identify pain points and implement solutions that reduce friction and improve service quality
Inspire and guide cross-functional teams—engineering, design, operations, and analytics—to deliver innovative voice solutions and foster organizational alignment
Qualification
Required
5+ years of experience in product management, with a focus on customer engagement or voice technologies
3+ years working with telephony platforms, IVR systems, and cloud-native technologies (AWS, Azure, or GCP)
Preferred
Bachelor's degree in a quantitative or technical field (Computer Science, Engineering, Information Systems or related discipline)
Experience with call routing strategies, IVR design and integration with CRM or contact center platforms
Familiarity with speech recognition, natural language processing and secure voice authentication
Proven ability to translate business objectives into technology-driven solutions that enhance customer experience
Strong understanding of compliance and security standards in healthcare technology
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-06
Company data provided by crunchbase