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TDS Telecommunications LLC · 1 hour ago

Field Service Technician-Network Specialist

Vesper, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

TDS Telecommunications LLC is dedicated to connecting communities through cutting-edge fiber internet technology. The Field Service Technician - Network Specialist is responsible for maintaining and installing network infrastructure, providing exceptional customer service, and identifying sales opportunities while educating customers about TDS products and services.

Telecommunications

H1B Sponsor Likely

Responsibilities

Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers. Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies, and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities

Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment. Maintains back-ups to the switch, voicemail, fiber optic terminals, etc. Updates manuals and provides functional support, answering questions about features and functions

Provides advanced troubleshooting support techniques and corrections. Responds to “trouble” dispatches

Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc)

Provides excellent customer service. Proactively educates and sells TDS products and services to customers

Performs project management for the installation of systems and performs related functions as requested by the supervisor

Qualification

Telecommunications experienceFiber optic splicingNetwork troubleshootingCustomer serviceProject managementSales skillsIndependent decision-makingComputer applicationsEffective communicationOrganizational skills

Required

2+ years technical telecommunications experience -OR- current/prior military service with honorable discharge

1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training

Must have and maintain a valid driver's license

Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs

Benefits

Vacation

Health benefits

Retirement options

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees

http://www.tdstelecom.com

H1B Sponsorship

TDS Telecommunications LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (2)

2021 (1)

2020 (1)