HCA Houston Healthcare ยท 9 hours ago
PBX Operator Lead
Pearland, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expHCA Houston Healthcare is committed to delivering respectful, compassionate care, and they are seeking a PBX Operator Lead to ensure high quality patient care. The role involves managing PBX employee schedules, maintaining customer satisfaction, and ensuring effective communication within the healthcare team.
BiotechnologyHealth CareLife ScienceOncology
Responsibilities
Assists director in the management of PBX employees schedules (i.e. PTO requests, call ins, etc)
Demonstrates a service excellence attitude and acts quickly to diffuse any concerns and ensures customer satisfaction
Communicates effectively with customers, visitors and staff through managing on-call schedules, overhead pages, and answering calls in a timely manner
Demonstrates knowledge and ability to maintain privacy and security of Privileged Health Information (PHI)
Forwards calls to correct recipients and contacts
Demonstrates proper use of equipment including: radio, beepers, telephone system, TDD phone
Exhibits thorough knowledge of codes and alarm systems and is able to execute the procedure for responding to each
Demonstrates knowledge and/or proper operation and safety measures in the use of equipment and alarms with ability to recognize and initiate corrective actions for abnormalities
Communicates with Security and identifies and reports potential security risks for campus and individuals
Keeps constant communication with Registration and informs them of any potential issues
Completes reports as needed and requested by Supervisor/Director
Responsible for completing annual mandatory training including but not limited to Code of Conduct. Assists director with ensuring PBX employees complete their Healthstream assignments
Qualification
Required
Three months of related experience and/or customer service experience, or equivalent combination of education and experience
Preferred
High School Diploma/GED
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Houston Healthcare
From Conroe to Texas City, HCA Houston Healthcare serves over one million patients and employs 15,000 people , including 6,900 nurses and 1,800 affiliated physicians.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris J. Osentowski
Chief Executive Officer
Demetri Magoulas
Chief Financial Officer
Company data provided by crunchbase