Apply on Employer Site

Gallagher · 5 hours ago

Client Service Manager

Glendale, CA

Full-time

Onsite

Mid, Senior Level

$58K/yr - $112K/yr

3+ years exp

Gallagher is a company that helps clients face risk with confidence through a client-centric suite of consulting tools and advanced data analytics. The Client Service Manager will manage day-to-day account management of Gallagher’s relationships with assigned clients, supporting senior staff to meet client needs and grow a profitable book of business.

ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management

Hiring Manager

Meredith Slotten, PHR

Responsibilities

Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage questions and contract reviews

Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion

Answer client questions on applications and requested renewal information

Communicate and maintain good working relationships with markets

Assist in preparing renewal strategy documents and proposals

Prepare and/or check market submissions

Analyze quotes from carriers and negotiate terms and conditions

Responsible for binding of renewal coverage and the accuracy of programs that are bound

Process certificates, endorsements, invoices, policies, endorsements, and audits

Responsible for certificates, endorsements, audits, invoicing, and policy checking

Provide a high level of day-to-day technical support to the team

Ensure that all documentation is received on a timely basis and is accurate

Manage policy and endorsement follow up system, including maintaining reminder system

Prepare proposals and presentations to existing clients and prospective new clients

Navigate carriers’ web sites to obtain endorsements, loss runs, renewal policies, and invoices

Communicate with markets for renewal policies, endorsement requests, and invoices

Assist other team members to balance workloads when needed

Provide backup for other team members during their absence

Undertake various duties as assigned

Qualification

PropertyCasualty KnowledgeClient Relationship ManagementAccount Management ExperienceTechnical SupportNegotiation SkillsSelf-Directed WorkProblem SolvingCommunication SkillsAttention to DetailOrganizational Skills