Strategy & Operations - Customer Operations jobs in United States
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Bridge ยท 1 month ago

Strategy & Operations - Customer Operations

positionBoulder, CO
timeFull-time
remoteHybrid
senioritySenior Level
money$75K/yr - $110K/yr
date5+ years exp

Bridge is a company that simplifies accepting insurance for virtual care clinics, and they are seeking a Strategy & Operations - Customer Success professional to support and scale their telehealth clinic partners. The role involves leading the onboarding process, resolving operational issues, and improving internal workflows to ensure exceptional partner outcomes.

Hospital & Health Care

Responsibilities

Lead end-to-end onboarding for new clinic partners, ensuring a fast, accurate, and seamless launch on Bridge
Serve as the primary operational contact for partners, resolving issues quickly and driving strong, long-term relationships
Improve internal processes by identifying bottlenecks and implementing scalable, efficient workflows in partnership with Product, Engineering, Clinical, Provider Ops
Execute hands-on, high-quality work across onboarding, support, and partner operations to maintain exceptional accuracy and professionalism

Qualification

Healthcare operations experienceAnalytical skillsProject management toolsConsulting experienceRevenue cycle experienceComfortable with ambiguityCollaborativeDetail-orientedProblem-solving

Required

5+ years of consulting, strategy, operations, or bizops experience (healthcare strongly preferred)
Collaborative, eager to partner across the organization to drive impact
Proven ability to own projects end-to-end and deliver outcomes with minimal oversight
Strong analytical and problem-solving skills; comfortable working with data, models, and operational metrics
Organized, detail-oriented, and reliable; you move fast without making mistakes
Comfortable with ambiguity and scrappy, startup-style execution and knows when to ask for help

Preferred

Experience with virtual care, revenue cycle, or healthcare operations
Familiarity with CRM, project management, BI tools (HubSpot, Notion, Hex, Retool, etc.)
Experience working directly with customers or external partners

Benefits

Competitive compensation + equity, benefits typical of Series A healthtech companies.

Company

Bridge

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location
Boulder, Colorado, US
people-size11-50 employees
web-link
https://www.usebridge.com/

Funding

Current Stage
Early Stage
Company data provided by crunchbase