Arlo Technologies, Inc. · 3 hours ago
CRM Technical Lead
Carlsbad, CA
Full-time
Onsite
Senior Level, Lead/Staff
$112K/yr - $148K/yr
7+ years expArlo Technologies, Inc. is dedicated to creating innovative solutions in protection technology. They are seeking an experienced CRM Technical Lead to architect and optimize CRM solutions, ensuring high-performing ecosystems while collaborating with cross-functional teams and mentoring engineers.
ElectronicsRetailSecurity
Responsibilities
Own end-to-end CRM architecture, including data models, workflows, automations, and integrations
Lead modernization efforts: legacy migrations, greenfield builds, and platform optimization
Drive AI-assisted capabilities and agent-journey enhancements
Lead and mentor CRM/backend engineers through design, development, and deployment
Define engineering standards, code quality guidelines, and best practices
Conduct architecture/design reviews and guide technical problem-solving
Build and maintain backend services, microservices, and APIs (Java, Python)
Develop secure, scalable integrations across internal and external platforms
Ensure strong CI/CD pipelines, automated testing, and service observability
Architect and deploy cloud-native CRM solutions on AWS (DynamoDB, SQS/SNS, Lambda, API Gateway)
Monitor performance, optimize resiliency, and troubleshoot CRM systems
Partner with DevOps/SRE/Infra to ensure scalability, security, and reliability
Work with product, business, and operations teams to translate requirements into technical solutions
Support planning, estimation, and prioritization
Maintain clear documentation for architectures, workflows, APIs, and operations
Oversee CRM maintenance, enhancements, and support workflows
Track and improve system performance, reliability, and customer engagement processes
Ensure compliance with security, privacy, and data-governance standards
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or related field
7–10+ years of CRM engineering experience with significant CRM development exposure
Hands-on experience with at least one major CRM (Salesforce, Zendesk, Kustomer, Zoho, HubSpot, etc.)
Strong programming skills in Java and Python, with expertise in microservices architecture
Proficiency with AWS, including services like DynamoDB, SNS, SQS, Lambda, API Gateway, Pub/Sub, and Lambdas, and other common AWS services
Strong understanding of system design, API architecture, distributed systems, and data modeling
Proven experience leading engineering initiatives, mentoring team members, and driving technical decisions
Excellent problem-solving, debugging, and communication skills
Preferred
CRM Experience in Amazon Connect, Customer profile
Proven experience leading CRM migration or large-scale implementation programs
Deep knowledge of microservices, event-driven architectures, and integration patterns
Experience working in Agile/Scrum environments and with modern DevOps practices
Familiarity with customer care operations and analytics tools
Benefits
Bonus
Equity
Full range of benefits
Company
Arlo Technologies, Inc.
We are a passionate and diverse group of thought leaders, creators, and developers across all disciplines dedicated to changing how people protect and connect with the people and things they love.
201-500 employees
H1B Sponsorship
Arlo Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (15)
2023 (9)
2022 (8)
2021 (19)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-07-01IPO
Leadership Team
Amy Rothstein
Board Member
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