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NISC · 1 month ago

Technical Support (Help Desk)

Mandan, ND

Full-time

Onsite

New Grad, Entry Level

NISC develops and implements enterprise-level and customer-facing software solutions for energy cooperatives and communication organizations. They are seeking a Technical Support (Help Desk) to provide first tier support for both Windows and Mac devices, perform installations, and assist with troubleshooting software and hardware issues.

ComputerSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):

Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc

Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed

Supports device replacements and rotations

Installs and troubleshoots NISC approved software on NISC owned devices

Provides support of NISC’s phone & ACD systems

Assists with support of our SSO (Okta) for various applications

Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices

Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts

Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs

Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met

Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events

Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role

Assists project leads on various projects within the Helpdesk team

Availability to participate in an On-Call/Afterhours rotation (one week about every two months)

Additional tasks or duties as required

Qualification

Windows supportMac supportActive DirectoryTCP/IP networksVPN supportOkta (SSO)Ticketing systemCustomer serviceProblem-solvingCommunication skillsTeamwork

Required

High School Diploma or equivalency required

Preferred

Bachelor's Degree in a related field or equivalent experience preferred

Strong verbal and written, interpersonal and communication skills

Strong customer service skills

Familiarity with the setup and support of Windows and Mac operating systems and software

Familiarity with basic support of TCP/IP networks

Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)

Familiarity with Telephony

Familiarity with Okta (SSO)

Familiarity with a ticketing system or working from a queue

Strong problem-solving skills and attention to detail

Ability to work independently, as well as in a team environment

Ability to effectively adapt to change

Ability to interact in a positive manner with internal and external contacts

Ability to maintain the highest level of professionalism, ethical behavior and confidentiality

Commitment to NISC's Statement of Shared Values

Company

NISC

Glassdoor4.3

National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.

Founded in 2000

Lake Saint Louis, Missouri, USA

1001-5000 employees

http://www.nisc.coop/

H1B Sponsorship

NISC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (7)

2023 (1)

2022 (1)