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Erlanger · 5 hours ago

Practice Mgr I - Ortho - Full-Time

Chattanooga, TN

Full-time

Onsite

Mid Level

3+ years exp

Erlanger is seeking a Practice Manager I, Operations responsible for the daily operations of one or more medical practices. The role includes overseeing staff training, managing patient care environments, and ensuring operational efficiency while maintaining high standards of customer service.

Hospital & Health Care

Responsibilities

Responsible for the day to day operations of one or more medical practices

Ensures a safe, efficient, cost-effective, and high-quality patient care environment

Recruits, hires and oversees the training and orientation for all clinical and clerical staff

Provides ongoing supervision and evaluation of clerical support staff

Shares supervision and evaluation of clinical staff with physicians and nursing leadership

Tracks monthly clinical and financial statistics

Oversees billing and collection functions

Maximizes patient flow and optimizes the work environment

Facilitates open communications, professional excellence and superb customer service

Participates in the practice's quality improvement process and performance evaluation

Coordinates care for patients and supports patients/families/caregivers in self-management, self-efficacy and behavior change

Manages the practices' patient population

Assists in the development of capital and operational budgets in conjunction with the Director

Responsible for operating within the budget, monitoring monthly variances from the budget

Maintains and reconciles petty cash, accounts payable, timekeeping and other duties as directed

Maintains standards set forth by TJC/DNV and coordinates QI initiatives within the practice

Qualification

Business managementFinancial analysisPractice managementMicrosoft OfficeCustomer serviceCoachingStrategic planningLeadershipCommunication skillsOrganizational skillsInterpersonal skillsTime managementDetail orientedMentoring

Required

Bachelor's Degree in Business or related field or equivalent management/work experience is required

Minimum 3-5 years experience in business management, with strong financial and systems background, and strong marketing experience

Working knowledge of physician office practices, managed care operations and insurance industry structure and products

Excellent organizational, communication and interpersonal skills, both verbal and written

Ability to work in time sensitive environment and with confidential information

Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion

Ability to use change management skills, measure and drive for results

Understands and applies the fundamental principals of financial analysis, strategic planning, operations, human resource management, and information systems

Detail oriented

Ability to analyze issues and use sound judgment in determining the course of action

Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques

Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results

Ability to engage, inspire and influence others

Works independently with minimal supervision

Demonstrates superior leadership and promotes and maintains a culture of excellent customer service with all internal and external customers

Ability to collect, analyze and apply data and other practice information; prepare and present written and oral reports with recommendations

Ability to think and act strategically