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CorTrust Bank · 1 month ago

Customer Service Representative- Sioux Falls (Full Time)

SF Cherapa, Sioux Falls, SD, US

Full-time

Onsite

New Grad, Entry Level

CorTrust Bank is a leading community bank committed to delivering high-quality customer service. The Customer Service Representative will support customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties.

BankingFinanceFinancial ServicesPersonal Finance

Responsibilities

Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies

Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries

Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible

Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more

Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs

Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels

Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality

Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions

Process reports, run proof work, and complete general ledger maintenance and reconciliation

Other duties as assigned

Qualification

Customer serviceCash handlingBanking regulationsProblem solvingCommunication skills

Required

Ability to communicate professionally and courteously with internal and external clients

Ability to respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries

Ability to ask questions to recognize client needs, recommend products and services, and make referrals to business partners

Ability to accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more

Ability to open new personal deposit accounts using knowledge of Bank products and services

Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels

Adhere to all CorTrust policies and handbooks

Complete required security and regulatory training

Maintain customer privacy and confidentiality

Understand requirements for customer identification procedures

Process reports, run proof work, and complete general ledger maintenance and reconciliation

Ability to manage multiple projects simultaneously

Ability to adapt easily to system, process, product, and service changes

Ability to reason, problem solve and think critically

Demonstrate a high level of integrity, personal diplomacy, and respect

Willingness to abide by all Bank policies, procedures, and Federal banking regulations