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Trilogy · 1 day ago

Program Manager (Residential)

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$76K/yr - $87K/yr

2+ years exp

Trilogy is a company focused on providing comprehensive services for individuals with severe mental illness and co-occurring substance use. The Program Manager will oversee the Pathways Programs, providing clinical supervision, ensuring quality service delivery, and collaborating with team members and external partners to enhance client care.

CommunitiesHealth CareMental HealthNon Profit

Responsibilities

Manage client moves into and out of the programs which include all required state reporting, funding requirements, and treatment planning for appropriate levels of care. This includes requirements for CES, HMIS, HUD, and the building to be in compliance

Monitor and adjust employee schedules and allocate resources accordingly to ensure enough clinical time is scheduled to meet direct service requirements while maintaining program budget

Review program budget and program needs regularly and make adjustments as needed for staffing, supplies, client assistance, etc

Provide effective supervision and coaching to all assigned team members. Train new employees to provide quality services to clients. Ensure continued education and training for assigned employees to strengthen services provided

Evaluate program’s effectiveness in meeting deliverables, recommend modifications in service structure or operations that affect the program, and develop plans to improve program performance

Represent Trilogy and the program to external partners. Participate in meetings, committees, and work groups as needed

Model a client-centered, recovery-oriented approach to services that includes the use of evidenced based practices, i.e. trauma informed care, motivational interviewing, and harm reduction techniques

Assess the team’s morale and continue to work towards keeping employee and team culture positive

Support with tracking capacity for the programs to ensure that beds are filled

Support team members with crisis interventions such as petitioning and wellness checks

Support team members with building engagement skills and assessment related to substance use and identifying stages of change with clients

Model effective communication within the team model for a multi-disciplinary approach to client care

Complete interviewing and onboarding of new employees and ongoing training of staff to provide quality services to clients

Maintain documentation and ensure charts are in compliance with Medicaid, Commission on Accreditation of Rehabilitation Services (CARF), HUD, and organization standards

Perform other related duties and/or projects as assigned

Qualification

Licensed Clinical Social WorkerHarm reduction servicesSupervisory experienceResidential program experienceOrganizational skillsCrisis interventionCommunication skillsTeam leadership