Amazon · 1 month ago
Sr. Product Manager - Technical, CS Intel & Analytics, AWS Specialist and Partner Organization
San Francisco, California, USA
Full-time
Onsite
Senior Level
$136K/yr - $235K/yr
5+ years expAmazon Web Services (AWS) is seeking a Sr. Product Manager - Technical for their Customer Success Center of Excellence. In this role, you will define and execute the vision for partner-facing customer success tooling, collaborating closely with various teams to drive product delivery and enhance customer value realization.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Developing a multi-year roadmap & driving prioritization to define and evangelize a product vision that aligns with AWS global objectives. Establish and apply prioritization frameworks (e.g., RICE, weighted scoring) to balance near-term delivery with long-term strategic bets
Lead discovery and gap analysis with cross-functional senior leaders to integrate data frameworks, sales artifacts, and automation and intelligence that drives towards Customer Success outcomes
Builds Continuous Improvement mechanisms and usability studies; synthesize feedback to iterate on features, optimize workflows, drive tool adoption, and inform the long-term product roadmap
Own delivery of complex platform capabilities (e.g., unified data models, ML-powered risk scoring, self-service analytics) by writing clear Business Requirement Documents, PRFAQs, user stories, and acceptance criteria
Define and scale best practices for agile delivery, risk management, and release governance. Manage roadmaps and sprints with matrixed teams, tracking dependencies, risks, and go/no-go decisions to ensure timely feature releases
Focus on quality, scalability & adoption while partnering with engineering and data science to set performance benchmarks
Oversee post-launch analysis by conducting A/B experiments at scale, surfacing adoption gaps, and drive corrective roadmaps
Manage cross-functional stakeholders and collaborate effectively with leaders in engineering, business intelligence, data science, and operations to translate customer needs into technical solutions; negotiate trade-offs and scope adjustments
Lead Voice of the Customer to engage directly with internal users (Customer Success roles, partner teams) via interviews, focus groups, and support ticket reviews to capture requirements and validate prototypes
Communicate effectively and often on status & change management with respect to progress, risks, and results through well written briefings, strategy docs, tooling demos, and stakeholder reviews; author launch playbooks, training materials, and release notes to drive smooth adoption
Qualification
Required
5+ years of product management experience
Proven success defining and delivering strategic, cross-organizational initiatives
Strong business acumen; experience creating business cases, ROI, and value realization
Bachelor's degree in Computer Science, Engineering, Business, or a related field
Preferred
Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals
Experience working across functional teams and senior stakeholders
Experience in customer success operations or large-scale CRM/BI integrations
Deep familiarity with AWS data services (Redshift, Athena, Sagemaker) and security/compliance models
AWS certifications in Data Analytics, Machine Learning, or Solutions Architecture
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
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2026-01-09
2026-01-08
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