Cato Networks · 13 hours ago
Customer Success Manager, AI Security
United States
Full-time
Remote
Senior Level
$180K/yr - $200K/yr
5+ years expCato Networks is a pioneering company in cloud networking and security, seeking a highly technical and business savvy Customer Success Manager for their AI Security platform. The role involves driving customer adoption, ensuring value realization, and leading renewal and upsell conversations while collaborating with various teams to secure long-term business growth.
Cloud ComputingInformation TechnologyNetwork SecuritySoftware
Responsibilities
Own and manage a portfolio of enterprise customers, ensuring strong adoption, measurable outcomes, and long-term retention
Build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices (model risk monitoring, prompt security, governance workflows, etc.)
Lead regular business reviews (QBRs/EBRs) with both technical and executive audiences
Proactively monitor customer health, identify risks, and implement mitigation strategies
Serve as a technical advisor on AI security architecture, including integrations with CASB, DLP, SIEM, SASE, model gateways, and LLM application workflows
Support customer onboarding and deployment by providing hands-on guidance, troubleshooting, and adoption enablement
Translate complex technical requirements into actionable tasks for customers and internal teams
Stay informed on emerging AI threats, red-teaming techniques, safe-use patterns, model evaluation frameworks, and industry regulations (NIST AI RMF, ISO, OWASP AI Security, etc.)
Own the full renewal lifecycle—forecasting, preparing commercial proposals, negotiating pricing/terms, and closing renewals
Identify expansion opportunities across products, modules, consumption tiers, or additional use cases
Partner with Sales to execute upsell strategies based on customer maturity, increased usage, or new AI risk requirements
Deliver compelling value narratives that resonate with technical and business stakeholders
Provide customer feedback to Product and Engineering to influence roadmap priorities
Work closely with Professional Services to ensure smooth implementation and timely delivery
Collaborate with Marketing on reference stories, AI security enablement materials, and customer advocacy initiatives
Deliver workshops, onboarding sessions, and executive briefings on AI threat models, safe LLM adoption, and governance frameworks
Build strong relationships with security architects, AI/ML leads, data protection officers, and procurement teams
Qualification
Required
5+ years in Customer Success, Technical Account Management, or Sales Engineering within cybersecurity, cloud security, and AI/ML platforms
Strong technical background—experience with security architectures, API gateways, cloud platforms, data protection, or AI/LLM workflows
Demonstrated commercial experience handling renewals, negotiating contracts, and driving upsells
Ability to confidently speak with both deeply technical teams and procurement/executive stakeholders
Strong project management, communication, and executive presentation skills
Comfortable working in fast-paced, high-growth AI environments
Preferred
Familiarity with AI governance, prompt hardening, model evals, or red-teaming methods
Experience supporting SASE/SSE, CASB, or SaaS security products
Startup or early-stage scaling experience
Certifications: CCSK, CCSP, CISSP, or relevant AI governance credentials
Benefits
Health/vision/dental insurance
401(k)
Stock options
Health Savings/Flexible Spending Accounts
Flexible time-off
Paid parental leave
Disability benefits
Company
Cato Networks
Cato Networks is a provider of a SASE platform that enables threat prevention, data protection, and incident detection and response.
1001-5000 employees
H1B Sponsorship
Cato Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Lightspeed Venture PartnersGreylock
2025-06-30Series G· $409M
2023-09-19Series Unknown· $238M
2021-10-19Series F· $200M
Leadership Team
Shlomo Kramer
Co-Founder & CEO
Tomer Wald
CFO
Recent News
Business Insider
2025-12-30
2025-12-25
The Times Of Israel
2025-12-18
Company data provided by crunchbase