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Great American Insurance Group · 1 month ago

Customer Experience Intern

Richfield, OH (USA)

Internship

Onsite

Intern

Start in 2026 Summer

Great American Insurance Group is a leading commercial transportation insurer offering risk financing solutions across the United States. The Customer Experience Intern will assist with various tasks related to data cleanup, content management, and marketing efforts, while gaining hands-on experience in the insurance industry.

FinanceFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Assist with data cleanup and consolidation efforts

Assist in development of internal educational materials & process documentation

Assist with content management organization and growing content repository

Assist marketing team with growing social media engagement

Assist with different tasks that impact the customer journey

Provide analyses and reports to management as requested

Perform other duties/ad hoc tasks as assigned

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointCanvaSalesforceAttention to detailOrganizational skillsWritten communicationVerbal communicationTeam collaboration

Required

Currently enrolled in a Bachelor's degree (B.A.) from a four-year college or university pursuing a degree in Business, Sales, or Marketing, Communications or a related field

Anticipated graduation date ranging from Fall/Winter 2026 to Spring 2027

Prior experience using Microsoft Word, Excel, and PowerPoint

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Ability and interest in crafting written and visual content to support digital, video, and print mediums, including social media

Confident in interpreting and working with data

Excellent communication and team collaboration skills

Preferred

Experience using tools like Canva, email campaign systems, and/or Adobe Creative Suite is a plus

Experience with CRMs, such as Salesforce, is also a plus

Benefits

Medical, dental, and vision plans starting on day one

PTO

Paid holidays

Commuter benefits

An employee stock purchase plan

Education reimbursement

Paid parental leave/adoption assistance

A 401(k) plan with company match

Company

Great American Insurance Group

Glassdoor4.0

Great American Insurance Group is an insurance company that specializes in in property and casualty insurance. It is a sub-organization of American Financial Group.

Founded in 1872