Vercel · 3 hours ago
Software Engineer, Support Platform
San Francisco, CA
Full-time
Hybrid
Mid Level
$156K/yr - $234K/yrVercel is a company that provides tools and cloud infrastructure for developers to build a faster, more personalized web. They are seeking a Software Engineer for the Support Platform team to enhance platform reliability and developer experience by troubleshooting production issues and optimizing platform capabilities.
Artificial Intelligence (AI)Cloud InfrastructureDeveloper PlatformSoftwareWeb Development
Responsibilities
Triage, investigate, and resolve complex issues across Vercel’s infrastructure, CI/CD pipelines, and global edge network
Collaborate with Product, SRE, and Core Infra teams to identify root causes and ship fixes that improve platform stability and developer experience
Build tooling and automation to enhance incident response, observability, and internal debugging workflows
Author internal documentation, runbooks, and postmortems to ensure transparency and continuous learning
Represent the voice of the platform in cross-functional initiatives to improve reliability, latency, and security
Qualification
Required
Experience as a software or systems engineer supporting production environments
Strong knowledge of modern cloud infrastructure (AWS, GCP, or Azure) and container orchestration (especially Kubernetes)
Proficiency in at least one systems or scripting language (Go, Node.js, Python, or similar)
Experience with observability tooling (Grafana, Prometheus, OpenTelemetry, etc.)
A problem-solving mindset with a passion for understanding how things work under the hood
Excellent communication skills, with an ability to translate technical detail into actionable insight for both engineering and support teams
Preferred
Familiarity with Vercel or similar JAMstack/edge platforms
Experience in a high-availability or customer support engineering environment
Contributions to open source or DevOps communities
Benefits
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Company
Vercel
Vercel is a developer platform that provides cloud infrastructure services for the web.
Founded in 2015
501-1000 employees
H1B Sponsorship
Vercel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2022 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
AccelBedrockGoogle Ventures
2025-09-30Series F· $300M
2024-05-16Series E· $250M
2021-11-23Series D· $150M
Leadership Team
Guillermo Rauch
CEO
Malte Ubl
Chief Technology Officer
Recent News
2025-12-13
Company data provided by crunchbase