RAYUS Radiology · 6 hours ago
Patient Service Representative
Boynton Beach, FL
Full-time
Onsite
New Grad, Entry LevelRAYUS Radiology is looking for a Patient Service Representative to join our team. The role involves executing day-to-day activities of patient-facing service, ensuring quality assurance and customer service satisfaction while facilitating communication between patients, family members, and staff.
Hospital & Health Care
Responsibilities
Serve as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered
Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved
Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager
Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately
Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary
Proficient utilization and application of EHR software, hardware, and programs
Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams
Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter
Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments
Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed
Managing outgoing and incoming faxes through both electronic and manual fax machines
Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets)
Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam
Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow
Proper use of phone and written etiquette when handling correspondence
Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
Alignment of company mission and embodiment of core values of RAYUS
Adherence and compliance to company policies, procedures, operational objectives, and goals
Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations
Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems
Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences
Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures
Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion
Work as a liaison between the healthcare providers and offices in a timely manner
Proficient utilization and application of EHR software, hardware, and programs
Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment
Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures
Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient
Proper use of phone and written etiquette when handling correspondence
Alignment of company mission and embodiment of core values of RAYUS
Adherence and compliance to company policies, procedures, operational objectives, and goals
Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations
Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply
Monitors all modality schedules
Greets and escorts patients to changing room; briefly explains procedure
Prep/changing room turnaround performing proper sanitizing techniques
Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table
Ensures that all patient areas are stocked and organized in a neat and tidy manner
Cleans and stocks patient prep room and patient restroom
Stocks linen and empties laundry at the end of the shift
Checks with technologists, center supervisor, or center manager for additional duties as needed
Qualification
Required
Serve as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered
Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved
Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager
Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately
Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary
Proficient utilization and application of EHR software, hardware, and programs
Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams
Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter
Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments
Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed
Managing outgoing and incoming faxes through both electronic and manual fax machines
Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets)
Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam
Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow
Proper use of phone and written etiquette when handling correspondence
Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
Alignment of company mission and embodiment of core values of RAYUS
Adherence and compliance to company policies, procedures, operational objectives, and goals
Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations
Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems
Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences
Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures
Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion
Work as a liaison between the healthcare providers and offices in a timely manner
Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment
Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures
Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient
Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply
Monitors all modality schedules
Greets and escorts patients to changing room; briefly explains procedure
Prep/changing room turnaround performing proper sanitizing techniques
Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table
Ensures that all patient areas are stocked and organized in a neat and tidy manner
Cleans and stocks patient prep room and patient restroom
Stocks linen and empties laundry at the end of the shift
Checks with technologists, center supervisor, or center manager for additional duties as needed
Benefits
DailyPay
Company
RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Tzoumakas
Chief Executive Officer
Ryan Raschke
Chief Financial Officer
Company data provided by crunchbase