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GE Vernova · 4 months ago

Utilities Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$130K/yr - $194K/yr

7+ years exp

GE Vernova is focused on providing reliable, affordable, and sustainable energy solutions. The Customer Success Manager will drive the success of utility and energy clients by acting as the primary advocate and central point of contact, ensuring clients achieve maximum value from GE Vernova’s Grid Software solutions.

EnergyEnergy EfficiencySustainability

Responsibilities

Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives

Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution

Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner

Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio

Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization

Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes

Monitor customer health, proactively identifying risks to retention and opportunities for expansion

Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle

Lead regular check-ins, business reviews, and success planning sessions with customers

Support renewals by demonstrating value delivered and ensuring customer satisfaction

Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement

Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience

Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders

Coordinate cross-functional efforts to address customer challenges and enhance the overall experience

Contribute to the development of best practices and scalable customer success strategies

Qualification

Customer Success ManagementTechnical AcumenProject ManagementRelationship ManagementProblem SolvingCommunication SkillsLeadership Skills

Required

Bachelor's degree in Engineering, Computer Science, Business, or a related field

7+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors

Strong technical acumen with the ability to quickly learn and articulate complex software solutions