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Smartly · 10 hours ago

Customer Success Manager

New York, United States

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $100K/yr

5+ years exp

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers. They are seeking a dynamic Customer Success Manager to manage a growing book of business, drive adoption and outcomes leading to renewals, expansion, and advocacy across the customer portfolio.

Ad TargetingAdvertisingAdvertising PlatformsE-CommerceSocial Media Advertising

Responsibilities

Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising

Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice

Build and foster strong relationships with customers as well as partners like Facebook and Pinterest

Be the voice of customers to inform our sales process and product roadmap

Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering

Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualification

Customer Success ManagementSocial Advertising KnowledgeCommunication SkillsRelationship BuildingEmpathyResults-driven MentalityEntrepreneurial SpiritData Translation