Forbes · 3 hours ago
Temporary Helpdesk Engineer
Jersey City, NJ
Full-time
Hybrid
Entry, Mid Level
$40/hr - $45/hr
2+ years expForbes is an iconic global media brand that symbolizes success through its journalism. They are seeking a Temporary Helpdesk Engineer to provide technical support to employees, resolve hardware and software issues, and maintain system reliability within the Corporate Technology team.
EdiscoveryEducationNewsPublishingSocial News
Responsibilities
Respond to and resolve daily IT support tickets related to user access, devices, software, and network connectivity
Provide technical assistance for email, collaboration tools, and identity access management, ensuring users can securely and efficiently perform their work
Troubleshoot and resolve authentication and access issues, escalating complex identity or system problems to senior engineers as needed
Assist with wireless and connectivity troubleshooting, ensuring reliable access across office and remote environments
Support and maintain end-user devices, including setup, configuration, and deployment of updates and policies
Contribute to mobile device management (MDM) tasks, including enrollment, compliance, and troubleshooting
Collaborate with the Infrastructure team on system maintenance, patching, and monitoring initiatives
Document solutions and maintain knowledge base articles to streamline recurring issue resolution
Partner with internal departments to support technology requests and assist with onboarding and offboarding of employees
Maintain a high level of professionalism, communication, and customer service in every interaction
Assist in monitoring system alerts, reporting anomalies, and supporting incident response activities as required
Participate in process improvement efforts, identifying ways to enhance efficiency, automation, and the overall user experience
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
2–4+ years of IT support experience in a corporate or enterprise environment
Proficiency in troubleshooting email systems, collaboration platforms, and identity/access management tools
Strong understanding of account provisioning, password resets, and multifactor authentication troubleshooting
Experience supporting network connectivity and wireless access in corporate environments
Working knowledge of device management tools for Windows, macOS, and mobile operating systems
Basic familiarity with endpoint protection and security awareness practices
Strong customer service orientation, with the ability to communicate clearly and effectively with both technical and non-technical users
Demonstrated ability to prioritize multiple tickets, manage time effectively, and follow up to ensure resolution
Detail-oriented with excellent troubleshooting, documentation, and problem-solving skills
Ability to work collaboratively with infrastructure and security teams on escalations and projects
Analytical and Problem Solving – methodical and detail-oriented in identifying root causes and applying effective fixes
Collaboration and Teamwork – works effectively with peers, infrastructure engineers, and other IT functions to resolve complex issues
Adaptability – thrives in a fast-paced environment, adjusting to new technologies and priorities as needed
Documentation and Process Discipline – ensures accurate recording of issues, resolutions, and system changes
Continuous Improvement – identifies recurring problems and suggests process or system enhancements to prevent reoccurrence
Preferred
Relevant certifications (e.g., CompTIA A+, Network+, or equivalent)
Company
Forbes
Forbes Magazine is a business magazine that is focused on business news and financial information. It is a sub-organization of Forbes Haffiz Bachok.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$200M2022-02-10Corporate Round· $200M
2014-07-01Acquired
Leadership Team
Janett Haas
SVP, Sales & C-Suite Community Lead
Kerry Lauerman
Executive Editor, News
Recent News
2025-12-12
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