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Vanguard · 1 month ago

Advanced Data Analytics Manager- CX

Charlotte, NC

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Vanguard is a company focused on the long-term financial wellbeing of its clients. They are seeking an Advanced Data Analytics Manager to lead analytics initiatives, mentor analysts, and deliver insights that enhance client outcomes.

FinanceFinancial Services

No H1B

Responsibilities

Ability to formulate a framework and roadmap to solve through complex and ambiguous business/product problems in partnership with various data functions

Hands on expertise in data profiling, modeling to deliver a deep understanding of outcome drivers and curated insights/recommendations for next steps

Strong analytical skills, coupled with the ability to form hypotheses and draw meaningful insights from disparate data sources

Ability to seamlessly translate business and technical dimensions

Coach and mentor analysts to identify business opportunities and breakdown complex business problems into analytics workstreams

Ensure that all work deliverables lead to enhanced enterprise and client outcomes

Ability to synthesize and communicate the analytics perspective to technical and non-technical senior leadership

Deliver clear and concise presentations to showcase the value of analytics in solving through complex CX challenges

Expert stakeholder management skills – actively build and deliver the analytics roadmap, OKRs

Experience in collaborating through a matrixed organization for delivery

Ability to recognize ongoing and repetitive needs that can be operationalized to free up analytics bandwidth for higher value work

Pre-empt requests and plan roadmap for various deliverables and roadshows

Qualification

SQLPythonTableauAWSAdvanced analytics methodsStakeholder managementAnalytical skillsForesightPlanningProblem solvingCommunication skillsPresentation skills