VP Collections/Member Solutions jobs in United States
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Community First Credit Union | Wisconsin · 1 day ago

VP Collections/Member Solutions

positionNeenah, WI
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date8+ years exp

Community First Credit Union is seeking a mission-driven leader to serve as their next Vice President of Member Solutions. This role focuses on leading strategies to support member-owners experiencing financial hardship while ensuring operational excellence and compliance with regulations.

FinanceFinancial ServicesRisk ManagementWealth Management
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Culture & Values

Responsibilities

Lead a member-centered approach to repayment solutions that preserve dignity and strengthen long-term financial wellbeing
Develop and execute strategies to reduce delinquency, enhance recoveries, and minimize losses across the portfolio
Optimize systems, workflows, automation, and analytics within the Member Solutions environment
Recruit, coach, and inspire a high-performing team grounded in our cultural beliefs
Ensure full compliance with federal and state collection regulations
Partner closely with Lending, Finance, Risk, and senior leadership to align goals and decision-making
Oversee relationships with legal partners, external agencies, and vendor providers
Provide data-driven insights and reporting to leadership and the Board

Qualification

Collections regulationsPortfolio analyticsLeadershipCollections systemsEmpathyCommunicationRelationship-building

Required

Bachelor's degree required; MBA preferred
8+ years of progressive leadership in collections/member solutions within a credit union or financial services environment
An equivalent combination of education and experience will always be considered
Proven ability to drive recovery performance and strengthen portfolio quality
Expertise in collections regulations and credit union operational environments
High proficiency with collections systems, automation tools, portfolio analytics, and member communication technology
Exceptional leadership, communication, and relationship-building skills
Ability to navigate complex member situations with empathy and sound judgment

Preferred

MBA preferred

Company

Community First Credit Union | Wisconsin

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Community First isn’t just a name – it’s a promise. Driven by the power of ‘people helping people,’ we’ve come a long way since our humble beginnings.
dateFounded in 1985
location
Salisbury, Maryland, USA
people-size501-1000 employees
web-link
https://cfparks.com/

Funding

Current Stage
Late Stage

Leadership Team

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Catherine Tierney
President/CEO
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Chad Bostick
Chief Financial Officer
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Company data provided by crunchbase