Bruker Daltonics · 4 hours ago
Support Engineer
Madison, WI
Full-time
Hybrid
New Grad, Entry Level
$28.38/hr - $36.06/hrBruker Daltonics is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries. They are seeking a Support Engineer responsible for providing first line technical support to field engineers and customers, maintaining spare parts inventory, and conducting on-site training.
Biotechnology
Responsibilities
Responsible to provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools
Maintain spare parts inventory, applications lab equipment, and provide on-site customer and factory training
Travel as necessary to support field operations and cross train field engineers
Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products
Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field
Provide input and create service bulletins and other technical documentation
Configure computers and peripherals as required
Contribute to the development and delivery of service training classes
Assist in the development and updating of technical maintenance manuals
Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field
Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary
Ability to travel, as necessary to support field operations. Up to 50% travel
Qualification
Required
Ability to work independently and in a team environment
Motivated self-starter
Ability to handle multiple tasks effectively
Excellent customer service skills with the ability to communicate clearly and effectively
High level technical hardware and software skills related to complex instrumentation
Strong competency with complex systems and technology to include electrical/electronics, mechanics, software, and chemistry technology
2- or 4-year degree in electronics, physics, chemistry, related sciences, or equivalent experience
Military training in technical fields is a plus
Benefits
401(k) with company match
An employee stock purchase plan
Medical and dental plans
Life insurance
Short-term and long-term disability insurance
Employee assistance program
Paid time off including vacation, sick time and holidays
Company
Bruker Daltonics
Bruker Life Science Mass Spectrometry is a leading global developer and manufacturer of innovative scientific instruments that address the rapidly evolving needs of a diverse array of life sciences customers.
Founded in 1960Billerica, Massachusetts, US
1001-5000 employees
H1B Sponsorship
Bruker Daltonics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase