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USAJOBS · 1 month ago

INFORMATION & REFERRAL SPECIALIST NF4

Marine Corps Air Station - Yuma, Arizona, USA

Full-time

Onsite

Mid Level

$55K/yr - $60K/yr

4+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Information & Referral Specialist will plan, develop, and administer the Information and Referral Program, linking clients with appropriate resources while managing the program's budget and marketing efforts.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Plans, develops and administers the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort

Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service

Compiles, organizes and consolidates information on service organizations to include: addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost

Organizes resource information to facilitate easy and quick referral and retrieval of information

Identifies gaps and duplications of service

Confirms exchange of and updates resource information at least quarterly

Establishes procedures to respond to interim information changes, and develops and publishes a referral database for users

Provides relocation services as needed

Formulates, administers and monitors the operating budget for the program

Monitors expenses and executes purchases within authority

Establishes proactive controls to ensure budgetary objectives are met

Takes corrective action when budget variances occur

Develops and executes a marketing plan for information and referral services

Develops and conducts assessments to identify customer needs

Recommends strategies to integrate services and resources to better meet the needs and interests of the target population

Develops a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans

Conducts intake interviews with clients in need of services

Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client’s ability to function successfully in other areas

Conducts intake interviews to discuss resources and evaluations in areas that may include: financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, eliciting disclosure of information necessary to provided appropriate assistance

Provides information and counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services

Provides consultation services to civilian agencies to assist military families

Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature or a client’s limited ability requires higher level assistance

Will provide training or briefs on information and referral, and relocation, services

Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS

Develops long-range plans in conjunction with internal operating directives

Maintain Certification

Ensure Title 10 relocation assistance services are provided including Settling In Services, Permanent Change of Station (PCS) and Outside the Continental United States (OCONUS) workshops, quarterly updates to the www.MilitaryInSTALLATIONS.com website and Sponsorship Training

Implement the Commanders vision of Welcome Aboard Briefs for the installation

Maintain checkout procedures to ensure all installation and tenant command military personnel executing PCS attend workshop no less than 90 days prior to PCS

Maintain Sponsorship program along with connections and support to Youth Sponsorship

Provides World Class Customer Service with an emphasis on courtesy

Assists customers and communicates positively in a friendly manner

Takes action to solve problems quickly

Alerts the higher-level supervisor, or proper point of contact for help when problems arise

Adheres to safety regulations and standards

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse

Obtains and maintains all required certifications

Performs other duties as assigned

Qualification

InformationReferral ProgramBudget ManagementMarketing Plan DevelopmentClient Intake InterviewsCustomer Needs AssessmentNetworkingProfessional RelationshipsCounseling SkillsCommunication SkillsProblem Solving

Required

Bachelor's degree in human services or a related field appropriate to the work of position

Four years of experience that demonstrates knowledge of and skill to plan, develop and administer an Information and Referral Program

Skill to establish and maintain an extensive and current file of information on local public, private and voluntary service agencies and organizations by service

Skill to compile, organize and consolidate information on service organizations to include: addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost

Skill to organize resource files to facilitate easy and quick referral and retrieval of information

Skill to network and establish professional relationships

Skill to develop and execute an effective marketing plan for information and referral services

Skill to develop and conduct assessments to identify customer needs