Smarte Carte ยท 1 month ago
Field Maintenance and Repair Technician - Indianapolis Area - Full Time
Indianapolis, IN
Full-time
Onsite
Mid Level
$24/hr - $25/hr
3+ years expSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. The Field Maintenance and Repair Technician will be responsible for maintaining and repairing equipment at various locations, ensuring excellent customer service and operational efficiency.
ConsumerConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans
Develop and maintain strong relationships with key stakeholders within the mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte
Identify Key Performance Indicators with relation to maximizing flow-through within assigned route
Inspect and perform maintenance on all equipment, including Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable)
Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner
Complete and submit all necessary reports in an accurate and timely manner
Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times
Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment
Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards
Assist with the installation of new locations or the upgrade of existing locations
Night, weekend, and holiday work may be required
Other duties as assigned
Qualification
Required
Minimum 3 years in a customer service role required
Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience
Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities
Excellent verbal and written communication skills
Organized and able to manage multiple priorities effectively
Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis
Valid driver's license required
Ability to get USPS badge required (background check, drug screen)
Lift 40 lbs. to waist height
Push/Pull 75-100 lbs
Bend and stoop, walk and stand for long periods of time
Visual acuity/manual dexterity to perform mechanical and electrical repairs
Candidate must have reliable transportation to and from servicing locations
Preferred
Minimum 3 years of field-based product support experience (route) preferred
2-year Associates or Technical Degree (relevant experience in lieu of) preferred
Benefits
Group Health & Dental Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability
Matching 401k
Paid Time Off
Paid Holidays
Wellness Reimbursement Program
Company
Smarte Carte
Smarte Carte is a provider of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs.
1001-5000 employees
H1B Sponsorship
Smarte Carte has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-15Acquired
Leadership Team
Drew Niemeyer
Chief Executive Officer
Scott Warren
Chief Financial Officer
Company data provided by crunchbase