Apply on Employer Site

Hawthorne Cat · 1 month ago

Technical Services Support Admin Intern

Waipahu, HI

Internship

Onsite

Intern

$19/hr - $20/hr

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment. The Technical Services Support Admin Intern will assist the Technical Services Manager by acting as a liaison between the dealership and Caterpillar®, providing technical support and ensuring effective communication.

ConstructionIndustrialRentalSalesTraining

No H1B

Responsibilities

Working under the direction of HPC Technical Services Manager, (TSM) keeps personnel informed of the latest updates from CAT® by maintaining a Technical Library and distributing technical information within HPC

Assists TSM in accurately providing timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation

Assists TSM in administering the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed

Assists TSM to determine cause of wear, failure, reusability, and salvage methods on worn or failed parts

Assists with conducting inspections and generating reports of deficiencies for user or for factory

Assists TSM with measuring scheduled oil sampling results and makes recommendations to user as needed

Takes into consideration Dealer and factory liability when reporting and investigating an accident in support of TSM

Assists TSM in administering and maintaining ongoing log of product problems and actions that were needed to resolve

Provides technical assistance for the internal HPC employees

Contributes to team effort by accomplishing related results as needed

Works safely at all times and follows HPC safety policies, procedures and practices

Performs all other duties as assigned by management

Qualification

Technical Library ManagementHeavy Equipment KnowledgeMicrosoft Office SuiteCommunication SkillsMultitaskingTeamworkFlexibility

Required

Must have a high school diploma or have passed a GED test or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs

Enrollment in an accredited 2-4 year Post Secondary Technical Education Program, with a minimum of one semester completed

Must have a valid Hawaii 'Class 3' Driver's License with a good driving record

Must have working knowledge of Word, Excel and Microsoft Office Suite

Demonstrate excellent communication skills both verbal and written

Ability to work in team environment and possess positive attitude

Ability to multitask and establish priorities

Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines